Whilst all complaints are considered fully, not all will result in formal action against a trader. In many cases, advice on proper procedure is all that is necessary to ensure future compliance with legal requirements.
You should contact WRS if you think you have encountered
If you live within Worcestershire, WRS will act as a first point of contact for complaints about food bought from establishments outside the County.
If you wish to make a food complaint please contact us using the details in the panel to the left of this one. Please be ready to provide as much information as you can. In particular, we will need to know:
If you still have the food you should either store it safely in accordance with any storage conditions it has on its packaging, or refrigerate or freeze it as appropriate until contacted by an officer. Do not freeze food if your complaint is that food described as fresh has been previously frozen as this will prevent its proper analysis.