If you have a complaint about food or a food business we may be able to investigate. Please be aware we cannot investigate all food complaints and that dealing with them yourself is often the best way to resolve an issue*. If you are not sure then please contact us for advice on firstname.lastname@example.org or report the issue via the Food Standards Agency website https://www.food.gov.uk
If you live within Worcestershire, WRS will act as a first point of contact for complaints about food bought from food businesses outside the County.
All complaints will be recorded for information purposes, and if not initially investigated, may be at a later date if further similar complaints are received.
* particularly if you have purchased from a major retailer or the brand is made by a well known manufacturer
If there is a public health risk we will investigate complaints about:
If you have issues with food quality, incorrect labelling or food not being correctly described please go to Worcestershire Trading Standards website http://www.worcestershirets.gov.uk/
WE CANNOT HELP WHERE
Generally you will find businesses are concerned when you have a problem and will try and resolve it.
BEFORE contacting us, we recommend:
Contact us if you are not satisfied with the outcome, or if Steps 1 and 2 are not appropriate.
A member of the Environmental Health food team will be allocated the investigation. Whilst we cannot provide regular updates the officer will advise you of the outcome. Please note that some of the information we obtain may be commercially sensitive and cannot be shared. Investigations can take a few days or for complex issues may take much longer. All details of the investigation will be recorded on the case file.
You can log your complaint through the Food Standards Agency website or contact us using the details in the panel to the right.
We need to know:
If you still have the food you should either store it safely as advised on its packaging, or refrigerate or freeze it as appropriate.
General Customer Enquiries -
Please contact us on:
Telephone: 01905 822799
Follow us on Twitter: @RegServs
Worcestershire Regulatory Services
Wyre Forest House